Thinking about renovating your bathroom can feel overwhelming, but it doesn’t have to be. At Craig Stott Installations, we believe that transforming your space should be as enjoyable as the final result. In this blog, we'll show you how our customer-first approach makes your renovation experience smooth, transparent, and stress-free from start to finish
⏰ Reading time: 7-10 minutes,
1. Tailored Consultations and Detailed Planning
We understand that every homeowner has a unique vision and set of requirements for their bathroom renovation. That’s why we take the time to really listen to our clients during the initial consultation. This meeting isn’t just about measurements—it’s about understanding your preferences, needs, and lifestyle to create a bespoke design.
Our Approach:
Free Home Visit: We offer free, no-obligation home visits, where we can evaluate your space and discuss your ideas.
Bespoke Designs: Every project we take on is tailored to suit the client’s preferences, whether you’re aiming for a sleek modern look or a more traditional style.
Pre-Job Checklists: Once the design is finalised, we provide a checklist to ensure that every detail is addressed before work begins. This careful preparation eliminates surprises during the renovation.
2. Transparent Communication at Every Step
Communication is the foundation of great customer service. At Craig Stott Installations, we keep you informed throughout the entire renovation process. From project timelines to daily updates, we ensure you always know what’s happening with your bathroom.
How We Keep You in the Loop:
WhatsApp Job Groups: For every project, we set up a dedicated WhatsApp group where our team shares daily updates and photos of the progress. (upon request) This ensures you’re always aware of the work being done and provides a direct channel for any questions.
Progress Check-Ins: During the renovation, we conduct regular check-ins via forms to make sure everything is going according to plan and meets your expectations.
Dedicated Points of Contact: Whether you have questions about timelines, design elements, or logistics, you’ll have direct access to our team, including project managers and installers.
3. Skilled, Friendly, and Reliable Team
We’ve built a team of like-minded professionals who share our passion for delivering exceptional service. Each member of our team—whether a tiler, plumber, or gas engineer—takes pride in their work and is committed to exceeding customer expectations.
Meet Some of the Key Players:
Dave: Our expert gas engineer and site manager, ensuring every project runs smoothly.
Gary: A master tiler with an eye for precision and detail.
Luke: A skilled plumber who specialises in complex installations.
Craig: Owner, manager and skilled Bathroom Installer
Jonathan: Our qualified plumbing apprentice, bringing fresh energy and creativity to each job.
We also understand the importance of trust when welcoming tradespeople into your home. That’s why every member of our team is not only highly skilled but also friendly, approachable, and reliable.
4. High-Quality Materials and Expert Craftsmanship
Customer service isn’t just about communication—it’s also about delivering results that exceed expectations. We source high-quality materials and use expert craftsmanship to ensure every detail of your bathroom renovation is perfect.
Our Process:
Partnerships with Trusted Suppliers: We work closely with reputable partners, including Easy Bathrooms and Plumbits, to provide you with access to premium fixtures and materials. (also happy to use products from any bathroom supplier, we do give honest feedback on the different quality of all the different installations.
Attention to Detail: Whether it’s aligning tiles perfectly or ensuring seamless plumbing, we pride ourselves on delivering flawless workmanship.
Daily Clean-Up Standards: Our team follows strict cleaning protocols, leaving the work area tidy at the end of each day. A clean environment reflects the respect we have for your home.
5. Flexibility and Stress-Free Renovation Process
We know that renovations can sometimes be disruptive, which is why we go above and beyond to make the process as smooth as possible for our clients. From flexible scheduling to efficient project management, we aim to minimise any inconvenience.
What We Offer:
Agreed Start Dates with Urgency: We understand how important it is to lock in the right start date, especially during busy periods. We’ll confirm the date with you and hold it for a limited time, ensuring you get the renovation done when it’s most convenient for you.
Quick Problem Resolution: If any issues arise during the renovation, we address them promptly and keep you informed of the solution.
Post-Job Support: Our service doesn’t end when the project is complete. We provide follow-up support to ensure you’re happy with the result.
6. Gathering and Acting on Customer Feedback
We are committed to continuous improvement, and your feedback plays a crucial role in helping us refine our services. After every project, we ask for your input through a post-job questionnaire. This feedback helps us identify what went well and where we can improve, ensuring we deliver even better service in the future.
Our Feedback Process:
During-Project Feedback: We provide opportunities for you to share your thoughts throughout the renovation, allowing us to make adjustments along the way.
Post-Job Questionnaires: After completing the project, we ask for your feedback on the entire experience, from design to installation.
5-Star Reviews: Our goal is to consistently deliver 5-star service, and we’re proud to say that our clients’ reviews reflect our dedication to excellence.
7. Customer-Centric Values and Long-Term Relationships
At Craig Stott Installations, we don’t just see our clients as projects—we see them as long-term partners. Many of our customers return to us for future renovations or refer us to their friends and family. We’re proud to build lasting relationships based on trust, reliability, and exceptional service.
What Sets Us Apart:
Customer-Centric Approach: Your satisfaction is our top priority. We go above and beyond to ensure you’re thrilled with the results.
Community Involvement: As a local business in Staffordshire, we’re committed to supporting our community. Our partnerships with suppliers and our customer-first approach reflect our dedication to building strong local relationships.
Long-Term Commitment: We aim to be the go-to company for luxury bathrooms and wetrooms in our area, and we’re constantly evolving to meet the needs of our clients.
Conclusion: Why Exceptional Customer Service Matters
A bathroom renovation isn’t just about transforming a space—it’s about creating a positive experience for our clients. At Craig Stott Installations, we’re committed to delivering more than just stunning bathrooms. We want every client to feel valued, heard, and delighted with the entire process, from start to finish.
With clear communication, skilled craftsmanship, and a dedicated team, we ensure that every renovation is a stress-free experience that exceeds expectations. Ready to experience exceptional customer service for yourself? Contact us today for a free home visit and let us help you create the bathroom of your dreams.
A little about us
Craig Stott Installations Ltd is a dedicated team of home improvement specialists, passionate about transforming living spaces. Specialising in bathroom and wet room installations, tiling, and general plumbing, we bring over a decade of expertise to every project. Founded on the principles of quality, reliability, and customer satisfaction, our approach is tailored to meet the unique needs of each client. From the initial consultation to the final touches, we ensure a seamless and enjoyable experience. Our skilled team, led by Craig Stott, includes professionals in design, installation, and project management, supported by cutting-edge technology and a commitment to excellence.
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