What does your 12-month warranty actually cover (and what does it not)?

Have questions? We're here to help you make an informed decision. Call us on 01785 596001 or email us here.

Are you thinking about a new bathroom but have that nagging feeling in the back of your mind, wondering if a company’s ‘guarantee’ is actually worth the paper it’s written on?

Have you heard stories, or maybe even been burnt before, by vague promises that seem designed to protect the company, not you?

To be honest, we get it. I've learned over 15 years in this trade that trust is everything, and it starts with straight answers. So, before we get into the detail, here’s the bottom line on our promise to you.

Key Takeaways

• Our Warranty is on Our Work: Our 12-month warranty is a promise on the quality of our installation work—the plumbing, tiling, and fitting done by our dedicated team.

• Products Have Their Own Guarantee: Faulty products, like a tap or shower pump, are covered by their own manufacturer's warranty. We'll always help you with the claim, but the responsibility lies with the maker.

• Transparency is Our Policy: We're upfront about what is and isn't covered. Accidental damage or normal wear and tear isn't included, because we believe it's fairer to be honest about that from the start.

• Our 6-Point Guarantee is Our Culture: Our core values of honesty, reliability, and professionalism are your real guarantee. We have processes, like signed change orders for any extra work, to prevent problems before they happen.

Our Approach to Building Trust

Let’s face it, the home improvement world has a bit of a trust problem. 

There are far too many stories about unreliable tradespeople, which creates a genuine fear of being let down.

It's the biggest worry I hear from clients, whether they're investing in their own dream bathroom or trying to find a safe, reliable solution for their parents.

That’s why I believe our job isn't just to install beautiful bathrooms; it's to make sure you feel safe and confident in your decision. And that begins with answering this question as honestly as possible.

Understanding Our 12-Month Workmanship Warranty

What Our Warranty Covers: A Promise on Our Skill

First things first, let’s clear up the biggest point of confusion. Our 12-month workmanship warranty is a straightforward promise about the quality of our work—the skill and care our own team puts into installing your new bathroom.

It’s my personal assurance that we’ve done the job correctly and to the highest standard.

In practical terms, this means if an issue arises as a direct result of the installation process itself, it’s covered. For example, if a pipe joint that we fitted starts to leak because of a poor connection, that’s on us. If a tile we installed comes loose due to improper fixing, or if a basin we secured to the wall starts to wobble, that’s our workmanship. It’s our responsibility to come back and put it right.

Now, I believe being completely honest means talking about the whole picture. So, just as important as what our promise covers, is what it doesn't.

What Isn’t Covered: An Honest Look at the Boundaries

This is the part many companies avoid, but it’s the most important for building trust. It's crucial to understand the difference between our installation work and the products themselves.

If a brand-new shower pump stops working because of an internal fault, that's covered by the manufacturer’s warranty. These products come with their own guarantees, and the responsibility for a faulty item lies with the company that made it.

But here’s the key difference in how we work: we won’t just leave you to sort it out alone. We'll help you contact the local Staffordshire supplier and guide you through the process. We're still your go-to guy, even when the problem isn't ours to fix.

Other things that, to be fair, fall outside our workmanship warranty include accidental damage, like a dropped bottle cracking a tile after we've left. It also doesn't cover normal wear and tear, such as silicone discolouring over time in a heavily used shower, which is generally considered maintenance.

Our 6-Point Guarantee: A Promise That Goes Beyond Paper

To me, a formal warranty is one thing, but our real promise is built into the way we work every day. Our 6-Point Guarantee is our culture, and it’s designed to prevent problems from ever happening in the first place.

Honesty: No Hidden Costs, Ever

One of the biggest worries for any homeowner is a surprise bill. I was on a project in Stone where, during the rip-out, we discovered a bad leak had rotted the joists supporting the stairs. It was a serious, unforeseen structural issue.

Instead of just patching it over or adding a huge cost to the final bill, we paused everything. We documented the problem with photos, brought in our structural engineer, and provided a formal, written change order detailing the extra work and cost for a new lintel.

The client had to understand the issue and sign to agree to it before we proceeded. I insist on this process because I believe honesty upfront prevents any headaches later. There are never any surprises with us.

Trustworthiness: Feeling Safe in Your Home

Feeling safe with who is in your home—or your elderly parents' home—is non-negotiable. To me, knowing my family was safe would be my number one priority, and we treat our clients' homes with that same respect.

It's why our 'Trustworthiness' guarantee is so important, and why every single member of our team is DBS-cleared. It’s a simple step that gives you complete peace of mind.

Reliability, Professionalism, Cleanliness & Courtesy

These values are all linked. Our guarantee to be reliable is backed by using our own in-house specialists—our plumbers only plumb, and our tilers only tile. This ensures the exceptional craft quality we promise.

Furthermore, our commitment to cleanliness means we hoover up every single day and use fresh, professionally cleaned dust sheets. This respect for your home is a tangible part of our service.

What to Do if You Have a Problem

A warranty is no good if it's a nightmare to use. With us, there are no call centres or endless forms. It’s a simple, human-centred process.

1. Just Give Us a Call: Your first step is to call our office on 01785 596002. You'll speak directly to our team.

2. We'll Diagnose the Problem: We’ll arrange a visit to your home to see what’s going on and identify if the issue is our workmanship, a faulty product, or something else.

3. We Take Action: If it’s our workmanship, we fix it at no cost to you. If it's a product, we help you with the manufacturer's claim. Either way, we take responsibility for finding a fair solution.

Making the Right Choice for Your Home

A guarantee shouldn't be a sales gimmick. For us, it’s a straightforward promise we are proud to stand behind.

When you're making your choice, the real question isn't "Do you have a guarantee?". It's "Can I trust the people behind the promise?".

Are you looking for just a piece of paper, or a partner who is open about their processes, insists on using their own vetted team, and respects your home as if it were their own? The quality of their answers will tell you everything you need to know.

If our honest approach feels like the right fit for you and your family, we'd be happy to have a chat about your project. Call us on 01785 596002 or visit our Start Your Project page to book a free, no-obligation consultation.